Service Promise

Service Promise

Service commitment

ALIF BOILER is dedicated to its core philosophy that provides our customer with considerate services to achieve maximum satisfaction, we set ourselves out to provide quick-response, thoughtful, reliable, and professional services, from technology consultation, engineering design, quality control, cargo dispatch, and installation & debugging, help customer to realize the optimal value of the purchased equipment and achieve mutual benefits as always. We pride ourselves on our ability to provide customers with rapid responses and recommend the most proper product. Years of working with customers mean that we know how to put reliability and professionalism first as these are a priority among priorities.

Technical expert team

ALIF BOILER always keeps the concept of full end to end value-added technical services, quick technical response according to customer’s specific requirements will be provided, which including technical consultation, product configuration guideline, customized engineering drawing, the team not only aids our clients with technical support but also provide in-depth on-site assistance to solve problems that customers face after receiving the products. In addition, cost-effective upgrade, extension, and retrofit programs are developed to enable low-risk and high profit to the latest technology, after a complete site evaluation, ALIF BOILER service team will establish a customized implementation plan and the best suitable technical solution to suit customer requirement. Strictness, efficiency meticulousness, responsibility, openness, and innovation, which are fully proved by our technical expert team.

Rigorous quality control team

ALIF BOILER regards product quality as its soul and it is the lifelong pursuit to provide customers with superior quality and remarkable performance products. Our dedicated quality control team members are always working scrupulously to fulfill duties and ensure the quality of our products to top-notch, making sure that our clients get the highest quality products they deserve. Our quality control personnel inspects each process strictly from the raw material to the finish products, guaranteeing every detail to perfection. ALIF BOILER owns advanced and sophisticated inspection &detection equipment, such as frequency conversion gas-insulated portable X-ray flaw detector, micro magnet yoke flaw detector, and magnetic particle detector to assure flawless products. What’s more, our production department takes charge of production and making sure the fabrication progress to meet the delivery deadline in order to deliver the most satisfying products to our customer.

The thoughtful and efficient after-sale service team

ALIF BOILER spares no effort to make sure after-sales service considerately and responsibly to solve problems for customers. After equipment runs into operation, our highly-trained after-sale service specialists are available not only to solve your troubles, manage your feedback with higher efficiency and professionalism but also to offer on-site technical guidance and training about installation, debugging, and daily maintenance if it is needful, ALIF BOILER man is a service to help you solve any troubles! Once sales start, service is endless. Promise & Technology, You deserve it!

Acting with great morals, taking great responsibilities, and making great achievements, ALIF BOILER is moving on and will achieve its ultimate goal of becoming the leader of the boiler industry!

Pre-sales services:

  1. 24-hour online customer service and professional technical support.
  2. We help customers choose the best boiler model according to the different requirements of different industries. Design a specific boiler and efficient energy utilization scheme for customers and provide relevant technical data.
  3. Before delivery, we will provide basic drawings, layout, boiler room layout, etc.

Service in the sale:

We keep on-line 24 hours, keep close contact in the production process, ensure the quality of products and on-time delivery.

After-sale service:

  1. Provide the complete of original spare parts for customers.
  2. Provide installation and commissioning services for foreign engineers.
  3. Our engineers will train boiler workers to ensure their safe operation. For installation and training, the buyer shall bear all related expenses (accommodation and food, round-trip air tickets).
  4. ALIF BOILER will also provide users with life-long technical services and operation guidance for boilers.